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专利名称：Cloud-based diagnostics and remediation发明人：Efstratios N. Davlos,Francimar C.
Schmitt,Edmund R. Brown,Gavin AnthonyCondon
申请号：US13958150申请日：20130802公开号：US09449278B2公开日：20160920
专利附图：
摘要：Troubleshooting a technical problem on a user device using a network-basedremediation platform. Receiving problem statements relating to technical problems
associated with a user device, activating a domain of cases, assigning a score for the casesbased on a scoring algorithm, and determining one or more remediation actions tosuggest based on the score.
申请人：Apple Inc.
地址：Cupertino CA US
国籍：US
代理机构：DLA Piper LLP US
代理人：Page Ponsford
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